828 Lakeview Boulevard, New Braunfels, Texas 78130, United States
Policies & Procedures for Tutoring Services
Booking Policy
Booking by Client/Student
Sessions must be booked at least 24 hours beforehand to allow for scheduling with your tutor.
Cancellation Policy
Cancellation by Client/Student
Sessions can be cancelled up to 48 hours beforehand without penalty.
The Client/Student may cancel tuition/lessons by giving at least 48 hours prior notice to the Tutor in which case no tuition fees will be incurred. Lessons not attended by the student without giving 48 hours prior notice to the Tutor shall be charged at the full rate.
Fees are based upon the Student’s undertaking to attend all lessons as stipulated in the schedule agreed to (booked) and no discount or refunds shall be given in respect of lessons not attended by the Student.
Cancellation by Tutor
The Tutor may cancel lessons by giving 48 hours prior notice to the Client/Student in which case no fees shall be incurred. Where a lesson was pre-paid, the Tutor shall reschedule the appointment at a time agreeable to both parties, failing which the Client/Student shall be refunded with such a missed lesson fee.
Late Arrival & No-Show Policy
Late Arrival
Fees are calculated according to the times stipulated in the schedule and no adjustment shall be made for time lost because of late arrival by the Student. Students who arrive late will only be tutored for the remainder of the scheduled session. There will be no prolonged sessions.
No-Show Policy
Students who are not present at the pre-determined location when Tutor arrives or who are more than 15 minutes late are considered no-shows. If the Student is a no-show, he or she is still responsible for payment for the tutoring session. No discount or refunds shall be given in respect of lessons not attended by the Student.
Missed Session Policy
Because the nature of the tutoring sessions is to improve academic performance it is pertinent that the Student attends regularly and on time. If there are 3 or more cancellations, no-shows, or tardies in any 2 month time frame, the client will be charged a $35 Convenience Fee for each 2 month occurrence.
Inclement Weather
In the event of inclement weather (snow, sleet, hail, flooding, tornado, hurricane, severe thunderstorm) we will leave it up to the discretion of the Client/Student and the Tutor as to whether or not a lesson will be held. Please communicate with your tutor on lesson days when there is inclement weather. The Tutor shall reschedule the appointment at a time agreeable to both parties, should lessons be cancelled due to inclement weather.
Agreement for Payment
Pay at time of scheduled service for your learner's spot. If you are interested in purchasing multiple tutoring services in advance please contact our Director to make arrangements. PayPal, Venmo or Cash accepted.
No Refunds for Services Rendered
Have Questions?
Please email Jourdan Simmang at jourdan@sanewbraunfels.org or call 512-608-2826